Frequently Asked Questions

How long are the Processing and Delivery times?

Processing Time: Once you place an order with us, our dedicated team begins the process of carefully reviewing and preparing your order. We take great care in ensuring that each product meets our high standards of quality. Our standard processing time is approximately two weeks, during which we meticulously handle every aspect of your order to ensure accuracy and precision.

Delivery Time: Once your order has been processed, we swiftly move towards the next stage, which is delivering your product to your desired location. Our goal is to get your order to you as quickly as possible without compromising on quality. Our standard delivery time is approximately one week, ensuring that your package reaches you promptly and in excellent condition.

Please keep in mind that the processing and delivery times mentioned above are estimates and can vary slightly depending on factors such as product availability, shipping destination, and any unforeseen circumstances. However, rest assured that we always strive to meet and exceed your expectations.

We understand that waiting for your order can be exciting yet anxious. Therefore, we provide order tracking numbers as soon as your t-shirt has been shipped. Our customer support team is also available to assist you with any questions or concerns you may have along the way.

Thank you for choosing our services. We appreciate your patience and trust in our commitment to delivering top-quality products within a reasonable timeframe. If you have any further questions or require assistance, please don't hesitate to contact us. We look forward to packing your purchase and ensuring your complete satisfaction.

What material do you use for your t-shirt?

We take pride in using only the finest materials for our products. Our t-shirts are crafted from premium 100% combed cotton, ensuring both comfort and durability. With a weight of 220 GSM, these shirts are not only soft to the touch but also built to last.

What material do you use for you sweatshirts?

We take pride in using only the finest materials for our products. Our sweatshirts are crafted from premium 80% cotton 20% recycled polyester anti-pill fleece, ensuring both comfort and durability. With a weight of 320 GSM, these sweatshirts are not only soft to the touch but also built to last.

Is there Refund or Exchanges available?

At the moment, we apologize for any inconvenience, but please ensure you choose the correct size and color, as we are unable to offer exchanges or refunds.

Do you ship outside of New Zealand?

Currently, we offer shipping exclusively to Australia and New Zealand. We're actively working towards expanding our shipping destinations to include other countries in the near future. Thank you for your understanding and patience.

I received the wrong item. What should I do?

We apologize for any inconvenience caused by receiving the wrong item. Please contact us at, and our team will assist you further via email.

Who do you guys ship with?

We utilize NZPost as our shipping partner for all orders throughout New Zealand. All our shipments are tracked.

How do I make sure I order the right size?

To ensure you order the correct size for yourself, please refer to the sizing guide available on our product pages. The sizing guide will provide you with the necessary information to select the right size for your Oraka Tee. As we use AS Colour Classic Tees, our fit aligns with theirs.

Our team works diligently to provide accurate product descriptions and images, ensuring that you have all the necessary information to make an informed purchase decision. We are also available to answer any questions you may have regarding our products, so please don't hesitate to reach out to us before placing your order.

I mistakenly ordered the wrong item. What should I do?

If you realize that you have made an error in your order before it has been shipped, please contact our customer support team as soon as possible. We will make every effort to assist you in exchanging the incorrect items for the correct ones.

However, please note that once your order has been shipped, our policy regarding exchanges and refunds applies. Due to the nature of our operations and to maintain the efficiency of our processes, we are unable to facilitate exchanges or offer refunds for items that have already been shipped.