Refund policy

No Refund and Exchange Policy for Clothing Website

Thank you for shopping at Oraka. We are dedicated to providing you with high-quality clothing and ensuring your satisfaction with our products. Before making a purchase, we kindly ask that you carefully read and understand our No Refund and Exchange Policy outlined below.

  1. All Sales Are Final:

    • We do not offer refunds or exchanges on any purchased clothing items, including apparel, accessories, or footwear unless explicitly stated otherwise in a specific product description or required by applicable law.
    • Once an order is placed and the payment is processed, it cannot be canceled, modified, returned, or refunded.

  2. Sizing and Fit:

    • It is essential to review the sizing information provided for each item before making a purchase.
    • We strive to offer accurate sizing charts and detailed measurements for our clothing products.
    • However, please be aware that variations in fit may occur due to different manufacturing processes or personal body proportions.

  3. Product Descriptions and Variations:

    • We make every effort to accurately describe our clothing products, including their colors, patterns, materials, and design details.
    • However, please note that the colors and appearance of products may vary slightly due to individual monitor settings, lighting conditions, or natural variations in materials.
    • We encourage you to review the product details, images, and any available customer reviews to have a better understanding of the product before making a purchase.

  4. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact our customer support team within 14 days of receiving the product.
    • We may request additional information, such as photographs or a detailed description of the issue, to assess the problem.
    • If the damage or defect is verified, we will determine the appropriate resolution, which may include a replacement, repair, or store credit, at our sole discretion.

  5. Change of Mind or Personal Preference:

    • We do not accept returns, refunds, or exchanges for purchases made due to a change of mind, wrong size selection, or personal preference.
    • We recommend carefully reviewing the product details, sizing information, and customer reviews before placing an order to ensure satisfaction with your purchase.

  6. Exceptions:

    • Certain circumstances, such as receiving an incorrect item or an item that significantly differs from its description, may qualify for a refund or exchange. In such cases, please contact our customer support team to discuss the issue and potential resolution.

  7. Shipping and Handling Charges:

    • Shipping and handling charges are non-refundable, except in cases where we have shipped an incorrect or defective item.

  8. Limitation of Liability:

    • To the maximum extent permitted by law, Oraka shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use, or inability to use, the clothing products purchased from our website.

By making a purchase on our website, you acknowledge and agree to abide by this No Refund and Exchange Policy. It is your responsibility to review and understand these terms before completing your order.

If you have any questions or require further clarification regarding our policy, please contact our customer support team before making a purchase.

Thank you for your understanding and support.

Oraka                                                                                                                                                                            orakaapparel.com                                                                                                                                              oraka.apparel@gmail.com